| What do you sell ? |
|
Bancomail deals exclusively with the selling of business
addresses inclusive of e-mail address. Bancomail does not deal nor sells
private addresses, consumers, e-commerce clients or subscribers present
in forum or Blog site.
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| Who carries out the dispatch, the management
and care of data in instances of my purchase? |
|
With the purchase of one of our packets, the acquiring
business will be responsible, in complete autonomy, all actions relating
to the management, integration, cancellation of possible removals successive
to the first contact and forwarding of information.
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| How do I utilise these contacts? |
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Bancomail offers an opportunity to expand your contacts
and commercial boundaries. This service must be understood and managed with
logic and discretion, informing everyone contacted of your interest, and
always requesting their consent to your proposed initiative. This practice
will result in trust for your services and good prospects towards the proposed
aim.
The contacts can be imported in Data-Base, protected by password to facilitate
their management and ensuring a good level of security. For this purpose
the directory that you receive will include a file saved in format "Excel"
(*.xls) and "Paragraph separate value" (*csv) to facilitate the
importation in Data-Base.
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| Are there some rules that I must follow? |
|
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The legal directives relating to the treatment of business data varies
from nation to nation. It is, therefore, necessary to consult the laws
applicable in the specific country of both sender and addressee. One must
make sure that the information and products which are to be submitted
are not considered illegal or non acceptable abroad.
Your communication can be penalised by some factors which, even if used
in good faith, can devalue and hinder your aims. We list below the main
errors:
• The use of elements foreign to the text which are considered "heavy"
in terms of file and band (images, pdf, text files, calculation sheets
etc.);
• Utilisation of an anonymous communication;
• The use of terms or promotional sentences of impact excluding a concrete
description at the end of the communication;
• To propose oneself with a formal style, graphic and syntactical not
adequate to professional exchanges.
Consult current laws before sending any promotional information. It is
strongly advised to contact the intended businesses informing them about
your initiative following the format that is commonly used for the communication
between businesses (telephone or e-mail). See the following point if you
intend to communicate through e-mail.
|
| Which are the correct methods to send an
e-mail to a business concern? And in instances of forwarding of promotional
material? |
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As far as it is not possible to generalise
in describing a single "correct" way for the forwarding of information,
it is advisable to forward in the first communication a non promotional
e-mail, giving the details of the business, its activity and its operational
sphere; give information regarding your future intentions regarding promotion/marketing,
thus giving the possibility to the addressee to remove himself from your
list so as not to receive further information from you. It is also very
important to always indicate the addresses to receive additional information
and make your business easily recognisable. In the reciprocal interest e-mail
communication, especially when a rapport of acquaintance has not yet been
established, should not contains attachments, imagines, pdf or using a format
which is not both polite and respectful.
In some nations what can only be kind respectfulness for the addressee,
may instead be a legal requirement, we therefore, recommend again the consultation
of the legal requirements in the respective states of the sender and addressee.
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| What do I have to always avoid when using
your directories? |
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We show below a list of behaviours to be avoided
when sending e-mail which could prove negative to the image of your business
and which could be judged illegal.
• Use of a form which is not in accordance with the matter being dealt,
which is vulgar and offensive.
• Making your e-mail addresses anonymous, disguising or mystifying them.
• Not giving the possibility to those concerned to remove themselves from
your directory ( It is good practice, to remedy this problem, to clearly
indicate a procedure regarding the removal from the directory in every e-mail
forwarded.
• Not to give your business addresses (name, address, telephone, e-mail
etc.) or to submit false data.
• To enrol or send to consignees newsletters or services towards which the
users enrol themselves willingly.
• Attach images or decorative elements of relevant weight.
• To include attachments to postal messages or Pdf® Word® documents,
Excel® files, films without having informed the consignee beforehand
and having received prior agreement.
• To supply products which are illegal or subject to national checks and
restrictions.
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| How do I acquire several different packages
with a single order? |
|
To acquire several packages one can click on the
trolley relative to the single package, return to view the list and click
again on the trolley relative to an other product and so on. At the moment
of confirmation of the order, the trolley will view all packets with single
or overall amounts.
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| Which method of payment can I use to take
advantage of your service? |
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The forms of payment which can be used for the acquisition
are Bank transfer (the co-ordinate Iban e swift are present in the payment
page) or credit card online with safe circuits Banca Sella® or Paypal®.
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| Which credit cards are acceptable for payment? |
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The credit cards acceptable are those belonging to
the circuits Visa®, Mastercard®, Amex®, Diners®.
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| Which is the expected waiting time to receive
the ordered packet? |
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The waiting times can vary from 24-96 working hours.
In this period of time the e-mails will be tested to verify their validity.
Further delays caused by unforeseeable circumstances will be promptly communicated
to the address that you will indicate when placing your order and always
in the 24-96 working hours.
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| Which form of delivery do you offer to
receive your packet? |
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The favoured form of delivery from our customers
is the forwarding of the packets to the e-mail address indicated when the
order was made. It is also possible to request the forwarding of a CD-Rom
via postal mail.
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| Are your e-mails being up-dated?
|
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E-mails are updated by us as much as possible taking
into consideration specific software before forwarding the purchased packet.
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| Beside the e-mail address, which is always
present, which other additional data regarding each business do you include? |
|
The data which is necessarily released consists of
type of business, e-mail address and commercial category. However, if made
available to us we will also supply address city district/county, country,
telephone (98% of instances) fax (70% of instances).
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| I have not found a commercial category
to satisfy my needs. May I suggest one? |
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Yes, in instances of particular requests one can
fill in the form "Out of Catalogue Request", stating your business
details, categories of interest and geographical location. Bancomail will
provide, in a short space of time, an estimate supplying the number of businesses,
their commercial category and price.
With our e-mail you will receive the method of payment for the purchase
(Bank transfer, on-line credit card, Paypal).
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| In instances of communication with your
business which is the preferred way? |
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Bancomail is happy to answer your requests and invites
you to favour the exchange through e-mail, making your requests in English,
Italian or French.
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